Orders + Returns
Please allow 3-4 weeks for all orders to process and ship out. We are small, but mighty team working to touch every order ourselves and make sure everything is great for you. Many of our items are handmade, created by artists, makers, small brands, and are one-of-a-kind specialty products. We appreciate your patience!
ALL sales are final. We are happy to give store credit if there is something that is completely wrong with the products or you are 100% not satisfied. We support and retail a number of talented makers and small brands. Every item is hand selected and tested by the MoonCloth team before we decide to retail it. If there is a mistake on our end we will happily refill your order and you can keep or gift the product you have originally received to a friend.
Please contact us within 20 days of receiving your order to file for store credit if you are unhappy about your order. For order or store credit questions please fill out our contact form, add ‘Order Question’ or ‘Store Credit’’ in the subject line and tell us how we can help you. Please allow 2 days for our customer service team to get back to you.
Fabrics + Care
Hemp fabric is strong and can be regularly washed in a washing machine or by hand. We recommend washing with cold water and plant-based detergents to extend the life of all of your Moon Cloth linens (no fabric softener!). Washing the items alone the first time is advised, to be safe. After washing, hang to dry. Steaming or ironing our linen products is also okay and won’t cause any damage.
Avoid using bleach products of any kind to treat your hemp. It will immediately stain the fabric. If you have a stain that needs extra attention, spot treat it with soap and water. You can also set the piece of clothing out in the sun, which will help lighten the stained area.